Frequently asked questions
Is it really free?
Yes. We take no fee and add no markup. You pay only the shop — for the goods and delivery, in cash to the courier. The project runs on voluntary support from users.
Who is the seller and who is responsible for the goods?
The shop is the seller. The sales contract is between you and the shop; we only place the order on your behalf. Warranty, exchanges and returns follow the shop's rules and Albanian law.
How do I pay?
In cash to the shop's courier on delivery (COD). We never take payment for goods and never ask for prepayment.
How much is delivery and how long does it take?
Each shop's own delivery fee applies; when we know it, we show it at checkout. Usually 1–3 working days within Albania. Different shops send separate parcels.
Why do you need my phone and a Latin-script name?
The shop and the courier call you, and a Latin-script name helps the courier find you. Your number is confirmed once.
How do I cancel an order?
Until the order is placed with the shop, “Cancel” cancels it immediately. After that we pass your request to the shop — it works if the parcel has not been sent yet.
What if nothing arrived or the wrong item came?
Open the order and tap “Report a problem” — we contact the shop and reply in Telegram and on the order page.
Can I refuse the parcel at the door?
Technically yes, but the shop has already paid for delivery. After two refusals, ordering through Unikorb is blocked — this protects the shops that trust us.
Are product translations accurate?
They are machine translations and may contain mistakes. When details matter (size, ingredients, compatibility), open the original product page — the link is on the product card.
Why are prices in euro or dollars “approximate”?
Shops sell in lek (ALL). Conversions use Bank of Albania rates and are for orientation only. You always pay the amount in lek.
How do you protect my data?
We keep only what an order needs, on servers in the EU, and give the shop only the delivery details. See the Privacy policy. You can delete your account in your profile.
A shop is missing — can you add it?
Message our Telegram bot: we connect shops that have a public catalogue and cash on delivery.